IELTS to the point

Band 8 IELTS Letter – Complaint letter to an online portal

IELTS complaint letter to an online platform

You should spend about 20 minutes on this task.

You have recently ordered an item through the Internet, but you are not happy with the purchase. 

Write to the company. In your letter:

  • describe what you purchased,
  • explain why you are not happy with the purchase,
  • tell them what you would like them to do about the situation.

Write at least 150 words.
You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

IELTS complaint letter 1 to an online platform


Dear Sir or Madam,

I am Rahul Singh from Pune and a regular buyer at, your online shopping portal. I am writing this letter to express my disappointment with a recent purchase (order number 7298883).

Body Paragraph 1 describing the purchase and reason for displeasure

I had ordered a set of cricket equipment that were advertised on your site as a package including 3 pairs of socks and a pair of cricket shoes. However, on delivery, I found out that there were only 2 pairs of socks. In addition, there were scratches on the shoes that suggest that they had been used prior.

IELTS COmplaint Letter to online portal for faulty shoes

Body Paragraph 2 about the expected action

I wish to apply for the refund, in accordance with your refund policy, as I was not served with the promised items. I hope you would care for a regular patron and take actions as soon as possible.

End Paragraph

Should you have any questions, I request you to reach me without hesitation. I look forward to a swift resolution to this matter. Thank you for your time.

Yours faithfully,

Rajesh Patil

Review of the IELTS complaint letter 1 to an online platform

Strengths of the writer

The writer has provided a stellar answer to the instructions given. The sentences are smooth and crisp. There is a variety of sentence structures and perfect use of connectors. It uses the bare minimum words required to get all the points across, which is an excellent positive in written communication. 

Weakness of the writer and Solutions

The writer could have benefitted from displaying some ideal signs of variety in sentences, like using ‘not only, but also’, for which there was just the apt opportunity. 

The writer could have framed the sentence like ‘However, on delivery, not only did I receive one pair of socks lesser than advertised, but also the shoes seem to be scratched, suggesting that they have been used prior.’ Sentences like this add complexity to the letter since it combines multiple ideas in one sentence. This is just for those brownie points though! 

IELTS complaint letter 2 to an online platform


Dear Sir or Madam,

I, Siddhi Sarnaik, recently purchased a microwave oven from your website. I am writing this letter to express my disappointment with the recent purchase.

Body Paragraph 1 describing the purchase 

In your recent Diwali offer, I booked a Samsung microwave and received the item last week. On the same day, my husband and I noticed no option to increase the heating time gradually. It allowed us to heat food only for 30 seconds and not more than that.

IELTS Complaint Letter to online portal for faulty microwave

Body Paragraph 2 explaining the reason for displeasure

Upon noticing this problem, immediately called your representatives at the shop. They lodged an equipment failure complaint and assured me that one of the staff members would visit my place. But to my surprise, neither there is any response from your staff nor receiving my phone calls.

Body Paragraph 3 about the expected action

I request you to look into the matter personally. The faulty piece should be immediately replaced, and if not possible, I wish for a refund.

End Paragraph

Should you have any further questions, please feel free to contact me. Prompt attention to this matter shall be highly appreciated.

Thanking you in advance.
Yours sincerely,
Siddhi Sarnaik

Review of the IELTS complaint letter 2 to an online platform

Strengths of the writer

The letter above precisely addresses each instruction correctly. Also, the author maintains a formal tone throughout the letter without any issue.

All ideas are sufficiently explained without repetitions. Moreover, these ideas are well connected within the paragraphs without overusing the linking words. Furthermore, all paragraphs have a definite purpose which makes the reader’s life easy.

All words are precisely used, and their repetition is avoided. Also, all sentence structures are grammatically correct and display a decent variety.

Weaknesses of the writer and solutions

Honestly, it is hard to find any shortcomings in this letter. However, the transition from the introduction to body paragraph could have been more smooth. The word recently is repeated in the consecutive statements and could have easily been avoided.

A step by step guide to improve IELTS Letter writing from 6.5 bands to 8 bands

IELTS complaint letter 3 to an online platform


Dear Sir or Madam,

I am Shailaja Naik  from Pune. I am writing this letter to express my disappointment with my last purchase having an order identification number  01HW55013.

Body Paragraph 1

Two days ago, I bought an elegant gold plated diamond necklace from your renowned online shopping website. The chain is as beautiful as it is shown in the image. However, I noticed that the hook provided is not functioning well. As a result, I am not able to wear it. Moreover, the gold plating is of very cheap quality and lost its lustre in just single wear. 

Body Paragraph 2

Looking at its quality, I feel the item is not worth 600 rupees, and I would like to return it right away. I request you to refund the amount in my bank account, through which I made the payment. 

Body Paragraph 3

Additionally, I would like to raise my concern about the deteriorating quality of products over the last few months. I request you to do the needful as early as possible.

End Paragraph

Please let me know if you need any more details from my side. Thank you in advance.  

Yours faithfully, 

 Shailaja Naik

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