Sample Complaint Letter for a Faulty T.V

Below is the sample complaint Letter for a Faulty T.V. You should spend about 20 minutes on this task.

You bought a TV a week ago but when you got home you discovered it did not work properly.

You called customer service to report the problem but you have not yet received any help. 

Write a letter to the company and in your letter 

  • introduce yourself 
  • explain the problem 
  • and state what action you would like from the company

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Sample Complaint Letter for a Faulty T.V

Dear sir or madam,

My name is Amit Shah and I am one of your frequent customers. I am writing this letter to report the faulty TV that I purchased from your company on Tuesday last week.

On Tuesday, 12 June, I visited your store following a recommendation from friends to buy a Samsung LED TV which has the code 40L657B40. On purchasing this TV, I was assured that this was the latest model and the best buy. However, after installing the TV in home, I discovered that not only the remote control is unreliable but also the quality of the picture is quite blurry. I immediately called your customer Service Department which assured me of the replacement with a new TV within 2 days. I am disappointed to state that neither replacement nor repair has been undertaken by your people. Worst! the communication since then from our side is not even being properly responded.

I am exceedingly displeased with both the quality of the product I purchased from your company as well as the poor service I have received since. I hope this problem will be resolved promptly. I expect to receive a replacement TV or have my current TV repair but only if it could be fixed within a day.

I look forward to hearing back from you immediately. Thank you for your attention.

Yours faithfully,

Amit Shah

Review

Overall band: 7.5 to 8

Strengths

The writer understands the scope of the letter and addresses all the instructions in the required tone. Their writer uses a variety of words and grammatical errors do not affect the intended communication. The writer uses paragraphing aptly which ensures a smooth and logical flow of ideas. 

Weaknesses of the writer and solutions

The writer uses passive voice unnecessarily. For example, 

On purchasing this TV, I was assured that this was the latest model and the best buy.

The writer also has used awkward sentence structures at few places which are difficult to understand in one go. For example,

Solution

The technical expert at your store assured me that this was the latest model and the best buy.

The writer has made a few grammatical errors like inappropriate use of prepositions or pronouns but these errors do not affect the meaning of the sentences.

I immediately called your customer Service Department which assured me of the replacement with a new TV within 2 days.

Instead you can write

I immediately contacted the customer Service Department which assured me of a prompt replacement within two days.

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